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Support System
Attivio provides a comprehensive issue management system for use by all customers to ask questions, report problems, or otherwise obtain technical support. The URL is:
An account is required to access the support site; to request a login, please contact sales@attivio.com. After you create a ticket an engineer will respond.
If you are conducting an evaluation of AIE, please contact your Attivio Solution Architect.
For more details and troubleshooting information, please see Customer Support Information.
Email Support
If you do not have access to the support site or do not wish to use it for any reason please email your request to support@attivio.com. The email will automatically create a ticket in the support system. You will get an automated reply confirming receipt of the message. An engineer will respond.
Phone Support
You may also request support by phone. Please call +1 (857) 226-5050 during Attivio business hours (8:30 AM – 5:30 PM US Eastern time). Outside of business hours, this number forwards to our on-call answering service, which is for emergency 24×7 support only; non-emergency issues will be addressed on the following business day.
As noted above, if possible, please use http://jira.attivio.com instead, as it provides an easy way to attach diagnostic information.
Attivio Holidays
Attivio US corporate offices will be closed in observance of the following holidays:
2019
| New Year’s Day | January 1, 2019 |
| Martin Luther King, Jr. Day | January 21, 2019 |
| President’s Day | February 18, 2019 |
| Memorial Day | May 27, 2019 |
| Independence Day | July 4, 2019 |
| Labor Day | September 2, 2019 |
| Columbus Day | October 14, 2019 |
| Thanksgiving | November 28, 2019 |
| Day after Thanksgiving | November 29, 2019 |
| Christmas Day | December 25, 2019 |
If you experience a Severity 1 (Blocker) production outage while the Attivio office is closed, emergency technical support is available by calling +1 (857) 226-5050. All Severity 2 (Critical) or lower priority issues will be handled on the following business day.